Frequently Asked Questions for Residential and Commercial Customers
Residential Customers Frequently Asked Questions
Here are some frequently asked questions that we receive from our residential customers. We hope that these answers will address any concerns or queries you may have. If you would like to know more please contact us.
You can go onto the ARCtick website to check to see if your installer is qualified (http://www.lookforthetick.com.au/refrigerant-handling-licence-check/). Just enter the technician’s licence number and surname and the search facility will advise you if the licence is current. If your air conditioner is not installed by a qualified technician your manufacturer’s warranty will be void.
Generally there is no one size fits all solution. Our friendly Technichians will assist you in selecting the right Air-Conditioning system to suit your needs. To assist you with selecting the right unit, please feel free to complete our quote request form.
The installation of a system can vary due to the cost of electrical wiring and the positioning of the unit, the materials in the wall, distance between the indoor and outdoor unit and many other factors.
If your unit is larger than 3.5kW then it will need to run on its own circuit. Costs will comprise of all labour, all materials and a certified electrician to run a new circuit and hardwire your unit to local power.
Your Air-conditioning system is just like a car or any other piece of equipment. Routine maintenance improves efficiency, cleanliness and extends the operational life of the unit. Keeping it regularly maintained is a good idea. Yearly or bi-yearly servicing, usually after high-use periods such as Summer or Winter. This should ensure your system is clean (keeping your family healthy) and running efficiently.
Ever left home and left your units running over the course of a day or weekend? Air Everywhere can help you with the latest technology for your home that will give you full control and peace of mind. We specialize in the latest home connectivity devices, allowing you to remotely control your units ensuring you have control no matter where you are.
As part of our mature safety culture and commitment to quality, Air Everywhere is fully certified and insured. You can find out more about our certifications and insurance here.
Commercial Customers Frequently Asked Questions
We understand that your investment in HVAC assets is central to your business performance. To better understand what we do, and how we help our customers, we have complied a list of Frequently asked questions for Commercial Customers.
Yes, we service all types of Air Conditioning Units from small unit setups, through to large multi unit commercial package units.
During service of air conditioner units, we carry out the following tasks:
- Refrigerant charge checked
- Compressor windings and running operation checked
- Indoor and outdoor fan motors tested for correct operation
- Return air filter cleaned
- Condenser coil cleaned and cleared of any debris
- Thermostat operation checked on heating and cooling modes
- All electricals checked for signs of loose wiring
- Crankcase heaters tested
- Fan motor bearings checked for signs of wear
- Safety controls checked
- Expansion valves and TX valves tested
- Contactor and overloads tested
- Condensate drain checked and cleared of any debris
We have great relationships with our suppliers. We will handle everything for you from start to finish, so there is no need to worry.
In most cases, we will charge a call out fee, especially if it is out of standard business hours. Our fee is generally fixed, but we be fair and reasonable with any out of pocket expenses.
We increasingly recognise that more devices are being connected to automation systems, and that smart software systems such as asset management platforms have the ability to save customers significant capital costs. This is driving a need for many businesses to upgrade or integrate existing systems with software and other Internet of Things (Iot) solutions. Air Everywhere provides customers with a bespoke digital transformation service. Contact us for a quote today.